Chris Hicks, Partner, and Head of Telecoms was thrilled to receive some fantastic feedback from one our longstanding clients, Woodland Investment Management Limited.
For more than 12 years we have managed their portfolio of telecoms sites across the UK, our expert advice has been crucial to Ruth Feltham, who has been an Asset Manager for 5 years.
Ruth said: “The Electronic Communications Code (ECC) has had a huge impact on landowners and businesses like ours since being introduced in 2017. It has been an incredibly bumpy ride with operators being given more power to drive rents to an absolute minimum, and as a result our revenue has been hit hard. Our organisation has relied heavily on organisations like yours to guide us through these difficult times.”
Declan Oddy, Senior Surveyor and telecoms expert based at our Banbury office has worked closely with Ruth since March 2021. Declan picked up a particularly complex renewal which she had been working on since pre-2017.
Ruth said: “Declan totally immersed himself in the project, he negotiated this lease renewal and many others which we were working on at the same time. We have relied heavily on him to help us understand the new legislation and his attention to detail has enabled us to finally complete the deal after a very long five years.
“I simply felt I had to feed back to you what a fantastic job he does, without doubt he is a shining star in your organisation and should be recognised for providing a first-class service to us. His transparency, commitment and reliability are second to none. In short, I think he is absolutely brilliant, extremely diligent and professional. He regularly follows matters through, chasing the relevant parties as and when required to ensure things do not stall. He goes above and beyond when it comes to client services, he calls me regularly to update me on all matters, we naturally feel as though we were very much in a safe pair of hands.”
Chris Hicks said: “I was immensely grateful to receive Ruth’s feedback. He is an absolute asset to the team and I for one am immensely lucky to have him. I know he will take great pride in reading your words.”
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