Welcome to the compliance section of our website where we have grouped together a number of key documents, policies and standards which support our professional work.

Fisher German LLP is regulated by the Royal Institution of Chartered Surveyors (RICS) meaning that we practise to globally recognised ethical and professional standards.

We seek to always follow the five key standards set out by the RICS being to:

  • act with integrity
  • always provide a high standard of service
  • act in a way that promotes trust in the profession
  • treat others with respect
  • take responsibility

We are proud to have the 'Regulated by RICS' designation which shows our commitment to the following areas as identi fied by our professional body:

  • to practise to globally recognised standards
  • to behave ethically, and act with integrity and honesty
  • to have the required skills and competencies to do the job
  • to have a robust conflict of interest process with full transparency
  • to have the necessary safeguards for the security of client money
  • to manage our own finances appropriately
  • to provide adequate and appropriate indemnity for your work
  • to have a clear complaints process and handle disputes fairly

For further details on the 'Regulated by RICS' designation please visit the RICS website here https://www.rics.org/uk/

Click here to view our RICS Firm Certificate.

Client Monies

As a Regulated Firm under the RICS we are members of the RICS Client Money Protection Scheme. Detailed rules about the scheme can be found here

View our Client Money Protection Scheme certificate.

Further information on RICS Client Money Handling Rules can be found here

This information is supplied in accordance with our obligations under The Provision of Services Regulations 2009 in respect of the following entities:

  • Fisher German LLP
  • Matthews & Goodman LLP
  • Fisher German Limited
  • Property Bond Limited
  • LinesearchbeforeUdig Limited
  • Greencrete Limited
  • UKBS plc
  • On the Market plc
  • Fisher German Property Management LLP
  • Fisher German On Site Limited

Click here to view Provision of Services Statement.

Fisher German LLP are committed to the protection and privacy of personal information. During the course of our activities we will collect, store and process personal information and we recognise the need to treat it in an appropriate and lawful manner. The information in this section details the process we have followed to ensure our compliance with the General Date Protection Regulation (GDPR) and the Data Protection legislation which covers all of us.

Privacy Notice

GDPR Statement of Compliance

Our data sub-processors

In order for us to perform our tasks as Data Controller and Data Processor we have identified key suppliers who provide us with systems and datasets where we process personal data. These are necessary for us to provide our professional services and run our business. We have in place robust procurement processes coupled with contractual obligations that cover the access that may be necessary for our systems to function fully. This list is subject to regular update as we go through procurement events.

Where you are applying to rent a property, where we act as Managing Agent, there is certain information that we will require from you in order to progress that application.

Generally, this information is gathered by us for legal reasons on behalf of the government, where, for example, your Right to Rent must be supported by appropriate documentation. In this case we will ask you to identify all those who will be occupying the property as their main residence where they are over the age of 18.

Details of the information that we will require from you are outlined by the Home Office and can be accessed by clicking here

Landlord and Tenant Fees

If you are a prospective tenant looking to rent a property, please refer to the individual property details for lettings Information. You can click here to read details of the permitted payments and Indicative fees for landlords are shown here. Please note that landlords should contact the office handling their property for full details.

Fisher German is registered with Rent Smart Wales for Welsh residential lettings. You can click here to read details of the permitted payments for Tenants and indicative fees for landlords are shown here.

Fisher German is registered with the Scottish Letting Agent Register. The Letting Agent Registration Number (LARN) is LARN1905078.

Fisher German are continually committed to high standards of Health & Safety within the workplace and the safety of all personnel associated with our business activities is paramount. We have robust policies in place in support of this commitment and pride ourselves on our accident and near miss incident reporting which has resulted in our excellent safety record.

Health & Safety Policy Statement

CHAS Certificate of Accreditation

Achilles Certificate of Audit

Environment Agency Waste Licence

Cyber Essentials Certificate

Cyber Essentials Plus Certificate

If you are unable to resolve any problems with the professional responsible for the provision of our services, please check our complaints procedure.

Click here to view our complaints procedure.

Royal Institution of Chartered Surveyors